Luxtravel Thailand (hereafter referred to as ‘we’, ‘our’ and ‘us’) and the Client (hereafter referred to as ‘Client, ‘you’ and ‘your’) agree that the terms and conditions for the services provided by us to you shall be governed by the Sale Terms & Conditions detailed below and that the said Sale Terms & Conditions shall form an entire part of the service contract, whether verbal or written, entered into between Luxtravel Thailand and the Client. All services provided by Luxtravel Thailand are subject to these general Terms & Conditions.

 

1. CLIENT DOCUMENTS

a. It is your responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure (including, without limitation, passports, visas, vaccinations, driving licence and any health documentation as required). Travellers from most European countries do not require a visa for a stay in Thailand up to a maximum of 30 days as they are subject to a Tourist Visa Exemption. For any stay longer than 30 days, a visa is required.

 

b. We will require a copy of Passports and other relevant documents at quoting/booking time.

 

c. Passports must be valid for at least 6 months after the return date.

 

d. If you have any medical conditions or require special assistance you must inform us of this before booking.

 

e. We cannot accept any liability if you are refused entry into any country or onto any transport due to a failure or inability on your part to have and to carry all required documentation or otherwise comply with any passport, visa, immigration or health requirements. If failure to have any necessary travel or other documents results in costs and charges incurred by us, you will be responsible for reimbursing us for all such costs.

 

2. PRICE

a. All prices quoted are per person based on double occupancy, are net and in British Pounds (GBP) or Euros (EUR). Prices are valid according to the date specified on quotations and invoices issued. The validity of offers/quotations is for a maximum of 7 days from the date of offer/quotation, unless mentioned otherwise.

 

b. All prices published on our website are for guidance only and are based on exchange rates at that date. We take every effort to ensure prices are accurate at the time of publication, but changes and errors occasionally occur. We reserve the right to alter or correct errors in any quoted or published prices at any time prior to a contract between us coming into existence and to correct obvious errors in the prices of any confirmed bookings.

 

3. BOOKING & PAYMENT

a. After the travel itinerary and total tour price has been agreed and finalized to the satisfaction of both parties, we will send the finalized travel itinerary and invoice to you by email.

 

b. A contract between you and us will come into existence when we process your deposit of 30% of the total tour price into our bank account by international bank transfer or credit card payment and issue you with a confirmation invoice. Final payment is due as per the invoice, the latest date of payment being 30 days prior to the date of departure.

 

c. If booked less than 30 days from the date of departure, full payment must be made upon receipt of the invoice.

 

d. Payments can be made by International Bank Transfer to our bank account noted on the invoice. Bank charges must be covered by you at the origin. For Credit Card payments, we will send you a secure link for payment by Visa or MasterCard.

 

e. In the event of non-payment within the time limits noted on the invoice, we reserve the right to cancel the contract and apply the cancellation costs referred to in Section 5.b.

 

4. ALTERATIONS BY YOU AND TRANSFER OF BOOKING

a. For any alterations to your confirmed itinerary, you must notify us as soon as possible in writing by email. We try to be flexible in our services and will do our best to accommodate any alterations, however we cannot guarantee that any request will be met due to availability. If we can make the requested change, you will be provided with a quote detailing any additional costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers,

 

b. If any member of your party is prevented from travelling, the person(s) concerned may transfer their place to someone else as long as the transfer is; requested by you by email at least 7 days before the date of departure and all suppliers and third parties accept the transfer of names or are able to re-book, the transferee satisfies all the conditions applicable to the contract with us including, without limitation, these Terms and Conditions. Where a transfer to a person can be made, all additional costs and charges incurred by us and/or any of our suppliers must be paid as per the invoice.

 

5. CANCELLATION BY YOU

a. Cancellations by you must be notified to us by email as soon as possible. Your notice of cancellation will only be effective when we receive it by email at our office and this is the date of cancellation for invoicing of cancellation charges.

 

b. Charges for partial/full cancellation of travel from 1 July 2022.

1. 45 days and more before date of arrival: 30% of total tour cost (non-refundable deposit).

2. 44-31 days before date of arrival: 40% of total tour cost.

3. 30-14 days before date of arrival: 50% of the total tour cost.

4. 13-7 days before date of arrival: 75% of the total tour cost.

5. less than 7 days before the date of arrival: 100% of the total tour cost.

 

c. If a passenger in your booking cancels, then the cancellation charges set out in Section 5.b will also apply.

 

6. CANCELLATION BY YOU DUE TO FORCE MAJEURE

a. You have the right to cancel your confirmed booking before the departure date without paying the above cancellation charges in the event of unavoidable and extraordinary circumstances occurring at your holiday destination or its immediate vicinity that significantly affects the contract or significantly affects the transporting of you to the destination. In these circumstances, we shall provide you with a full refund of the monies you have paid to us, but we will not be liable to pay you any compensation. This clause shall not apply in the event you decide not to travel of your own volition.

 

7. CHANGES & CANCELLATIONS BY US

a. Occasionally we may have to make changes and correct errors in our booking information both before and after bookings have been confirmed. We always do our best to avoid changes and cancellations, however we must reserve the right to do so. We will notify you of any changes or cancellation at the earliest opportunity.

 

8. INSURANCE

a. We require that you arrange adequate insurance cover for personal liability, medical (including repatriation) and holiday cancellation, to be valid from the date when the contract between us comes into existence until the journey is completed. When obtaining travel insurance, you must ensure that the policy is adequate for your specific itinerary and covers any high-risk activities. You must be fully covered for the maximum cancellation amount.

 

b. If you do not arrange the aforementioned insurance cover, we may choose to refuse or cancel your booking. We will not be held responsible for any expenses, loss or damage you incur as a result of your failure to comply with this insurance clause or the requirements of your travel insurance policy.

 

9. CHILD POLICY

a. Accommodation is charged according to the individual hotel’s rates and children occupying their own rooms will be charged as adults. During the booking process we will advise you of child discounts and extra bedding requirements for children. All child discounts received from hotels and suppliers will be passed on to the clients.

 

b. For airline bookings, children are charged as per airline policies. Infants under two years of age will be exempt from most charges except as mandated by airline policies.

 

10. CLAIMS

a. We will do our best to provide our services to the best of our capacity and to the satisfaction of you. It is the understanding that we act as an intermediary between the client and airlines, hotels, transport operators, tourism suppliers and other contractors. We exert due care and diligence in selecting our local suppliers and shall in no event be directly liable to the client, by reason of breach of services or unsatisfactory services provided by third parties or by way of indemnity or in tort or otherwise, for any loss, injury, damage, delay, change in schedule or other adverse events which are beyond our control and could not have been avoided even if applying special care and diligence.

 

11. LIABILITY

a. We cannot be held responsible for the consequences of the following events.

1. Loss or theft of airline tickets (airlines do not issue duplicates);

2. Failure to present or presentation of identity and/or health documents that have expired or are of insufficient validity (identity card, passport, visas, vaccination certificate, etc.) to the required authorities;

3. Failure to check-in (including for late boarding) for transport services.

4. Incidents or unforeseeable and insurmountable events by a third party, such as: wars, political unrest, injunction from an administrative authority, strikes, technical incidents, congestion of airspace, bad weather, delays (including delays in courier services for transmission of travel documents), breakdowns, loss or theft of baggage or other effects.

5. The delay or delays suffered, possible cancellations, originating from the cases referred to above as well as any itinerary modifications that may result cannot result in any compensation to you for any reason whatsoever, in particular due to the modification of the duration of the itinerary initially planned or delay in a connection.

6. Any additional costs related to a disruption (tax, hotel, parking, etc.) will remain your responsibility.

7. Quality of any infrastructure, telecommunications equipment, medical evacuations, that your will encounter.

8. Level of treatment and medical services available locally, possible absence of a doctor or anyone with medical skills, possible unavailability of certain medicines.

 

b. We reserve the right to modify the dates, times or routes provided in the event that your safety cannot be guaranteed.

 

c. All disputes, claims and litigation regarding services shall first be settled by way of negotiation and mutual understanding involving ourselves and third-party suppliers at fault. We will act as intermediary and mediator between you and third-party suppliers and defend your interests.

 

d. In the event such negotiation and mutual understanding would fail, the disputes, claim or litigation shall be finally settled by local arbitration in Thailand.